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Salesforce AI-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Agentforce Specialist Exam |
| Exam Number: | AI-201 |
| Certificate Validity Period: | 1 year |
| Passing Score: | 73% |
| Exam Price: | USD 200 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified App Builder Salesforce Certified AI Associate |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple-choice, Multiple-select |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Recommended Training: | Trailhead: Agentforce Specialist Certification Prep |
| Exam Registration: | Pearson VUE Salesforce Credentials |
| Sample Questions: | Salesforce AI-201 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites; knowledge of Salesforce administration or AI concepts is recommended |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298924&type=1 |
Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Prompt Engineering | 20% | - Prompt Builder usage and use cases - Grounding techniques and best practices - Prompt template creation: field generation, flex types - Prompt management and user roles |
| Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Unstructured data processing: chunking, indexing - Retrievers and search types: keyword, vector, hybrid - Improving response accuracy with data grounding |
| Development Lifecycle | 15% | - Testing agents in Testing Center - Version control and maintenance - Monitoring, adoption and optimization - Deployment: sandbox to production |
| AI Agents | 35% | - Agent User security and permissions - Deterministic controls: filters and variables - Topics and actions configuration - Channel integration: digital experience, email, Slack - Agent types: Service, Sales, Employee - Agent architecture and reasoning engine |
| Multi-Agent Interoperability | 5% | - Model Context Protocol (MCP) - Agent-to-agent communication - Agent API usage scenarios |
Salesforce Certified Agentforce Specialist Sample Questions:
1. An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?
A) User Utterances dashboard.
B) Agent Event Logs dashboard.
C) AI Audit and Feedback Data dashboard.
2. An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks.
Which permission sets should the Agentforce Specialist assign to users who need to create and execute prompt templates?
A) Data Cloud Admin for creating templates and Prompt Template User for executing templates
B) Prompt Template Manager for creating templates and Data Cloud Admin for executing templates
C) Prompt Template Manager for creating templates and Prompt Template User for executing templates
3. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?
A) Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.
B) Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
C) Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
4. A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles. Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides excellent summaries of the knowledge articles, but seems completely unaware of the PDF attachments. How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?
A) Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.
B) Use Data Cloud's `Include Attachments' option and select the ContentDocumentVersion unstructured data model object (UDMO).
C) Enable 'Include Related Attachments' for Knowledge-kav and map the ContentDocumentLink unstructured data model object (UDMO).
5. Coral Cloud Resorts is about to start testing its concierge agent with guests. Which metrics should be captured to monitor the performance, correctness, and user experience?
A) Response times, accuracy and relevance of answers, and resolution success
B) Response performance, tone, and CSATs
C) Agent performance, token usage, and conversation duration
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
By Edgar
