Exam Code: 77201X
Exam Name: Avaya IP Office™ Platform Implement Certified Exam
Certification Provider: Avaya
Corresponding Certification: ACIS-7720

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Updated: Jul 28, 2026

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Avaya 77201X Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya IP Office™ Platform Implement Certified Exam
Exam Number:	77201X
Related Certifications:	Avaya Certified Implementation Specialist - IP Office Platform (ACIS-7720) Avaya IP Office Platform Technical Associate Implement (ASTA-7720)
Passing Score:	70%
Exam Format:	Multiple Choice
Available Languages:	English
Exam Duration:	90 minutes
Real Exam Qty:	60-65
Exam Price:	$125 USD
Sample Questions:	Avaya 77201X Sample Questions
Exam Way:	Online (proctored)
Pre Condition:	Recommended: Basic understanding of telephony and IP networking concepts. Prior exposure to Avaya IP Office platform is beneficial.
Official Syllabus URL:	https://www.avaya.com/learning/services/certification/

Avaya 77201X Exam Syllabus Topics:

Section	Objectives
Topic 1: Telephony Features and Applications	- Call handling and routing 1. Time profiles 2. Incoming call routes 3. Short codes 4. Hunt groups - Voicemail and messaging 1. Voicemail Pro configuration 2. Embedded voicemail 3. Voicemail greetings management
Topic 2: Networking and Integration	- Integration with Avaya ecosystem 1. Avaya Aura integration 2. H.323 networking 3. SIP trunking - IP networking 1. LAN/WAN configuration 2. Quality of Service (QoS) 3. NAT and firewall traversal
Topic 3: IP Office Platform Architecture and Design	- Licensing and capacity planning 1. License types and activation 2. Maximum simultaneous calls 3. VCM card capacity - Solution components and deployment models 1. One-X Mobile/Portal 2. Server Edition 3. Voicemail Pro 4. IP500 V2 control unit
Topic 4: Installation and Configuration	- User and extension configuration 1. Mobile twinning 2. Remote worker setup 3. Hot desking 4. User creation and administration - Initial system setup 1. IP Office Manager 2. IP Office Web Manager 3. Basic configuration wizard
Topic 5: Troubleshooting and Maintenance	- Common issues resolution 1. Call quality issues 2. Firmware upgrades 3. Registration failures - Diagnostics and monitoring 1. System status monitoring 2. Call quality monitoring 3. Log analysis

Avaya IP Office™ Platform Implement Certified Sample Questions:

1. Which license is required to enable the Avaya IP Office Receptionist feature?

A) Power User
B) Teleworker
C) Receptionist
D) Office Worker

2. On the IP Office platform, which two features are supported by the embedded voicemail?

A) Voicemail to Email
B) Hunt Group Announcements
C) Auto Attendant
D) Call Recording

3. What is the maximum number of Voicemail Pro channels supported on Server Edition?

A) 150
B) 20
C) 40
D) 250

4. What is the maximum storage capacity for voicemail messages in Embedded Voicemail?

A) 20 hours
B) 15 hours
C) 30 hours
D) 25 hours

5. What is the maximum number of hunt groups supported by IP Office?

A) 200
B) 150
C) 100
D) 50

Solutions:

Question # 1
Answer: C

Question # 2
Answer: B,C

Question # 3
Answer: A

Question # 4
Answer: B

Question # 5
Answer: B

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