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Avaya 37810X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Midmarket Solutions Design Exam |
| Exam Number: | 37810X |
| Exam Price: | Approx. $125 USD (varies by region) |
| Exam Format: | Multiple Choice, Scenario-Based, Drag-and-Drop |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Passing Score: | 68% |
| Real Exam Qty: | 60–65 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Support Specialist (ACSS) |
| Recommended Training: | ACDS Midmarket Design Training Avaya Learning Services |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Exam Way: | Online remote proctored or at authorized Pearson VUE testing centers |
| Pre Condition: | Recommended experience with Avaya IP Office and midmarket communication solutions; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 37810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Networking and Security | 20% | - SIP Trunking and Connectivity - Quality of Service (QoS) Planning - Security and Compliance |
| Topic 2: Contact Center Design | 20% | - Routing and IVR Design - IP Office Contact Center Solutions - Reporting and Analytics |
| Topic 3: Midmarket Solution Architecture | 25% | - Scalability and High Availability Design - Hybrid and Cloud Deployment Models - Avaya IP Office Platform Overview |
| Topic 4: Unified Communications Design | 25% | - Voice and Video Communication Requirements - Endpoint and User Interface Design - Conferencing and Collaboration Solutions |
| Topic 5: Solution Sizing and Documentation | 10% | - Design Documentation and Bill of Materials - Capacity Planning |
By Celeste
