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Avaya 132-S-708-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist: Avaya Voice Self-Service Design Elective Exam |
| Exam Number: | 132-S-708-1 |
| Exam Price: | USD 49.99 |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Real Exam Qty: | 65–77 |
| Related Certifications: | Avaya Voice Self-Service Implement Elective (132-S-709-1) Avaya Proactive Contact Solutions Design Elective (132-S-712-2) |
| Exam Duration: | 90–105 |
| Passing Score: | 68%–70% |
| Recommended Training: | Avaya Voice Self-Service Design Training |
| Exam Registration: | Avaya Learning Center |
| Sample Questions: | Avaya 132-S-708-1 Sample Questions |
| Exam Way: | Proctored exam, available at authorized test centers or online proctoring |
| Pre Condition: | No formal mandatory prerequisites; recommended knowledge of Avaya Voice Portal and contact center solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 132-S-708-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Voice Self-Service Fundamentals | 20% | - Avaya Voice Portal / Experience Portal components - Core concepts and architecture |
| Speech & Media Components | 15% | - Media processing and hardware platforms - Text-to-Speech and Automatic Speech Recognition |
| Implementation & Troubleshooting | 15% | - Common issues and resolution - Performance monitoring and optimization - Deployment and configuration |
| Design Tools & Application Development | 25% | - Call flow and application logic design - Dialog Designer and VoiceXML - Prompts, grammars, and speech interface design |
| System Integration | 25% | - High availability and failover design - CTI and database integration - Contact center and agent transfer integration |
By Genevieve
