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Microsoft 070-685 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Windows 7, Enterprise Desktop Support Technician |
| Exam Number: | 70-685 |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 150 |
| Passing Score: | 700 |
| Related Certifications: | MCITP: Enterprise Desktop Administrator 7 Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration |
| Exam Format: | Multiple choice, Case studies, Drag and drop, Active screen, Build list |
| Certificate Validity Period: | Retired |
| Real Exam Qty: | Approximately 40-60 |
| Available Languages: | English, Japanese, German, French, Spanish, Portuguese (Brazil), Chinese (Simplified), Chinese (Traditional), Korean |
| Recommended Training: | Microsoft Learning Resources (Archived) |
| Exam Registration: | Pearson VUE Microsoft Exam Registration Microsoft Certification Exam Registration (Historical) |
| Sample Questions: | Microsoft 070-685 Sample Questions |
| Exam Way: | Delivered through Microsoft authorized testing centers (Pearson VUE) when active. Exam is now retired. |
| Pre Condition: | Candidates were expected to have experience supporting Windows 7 desktop environments and typically pursued the MCITP: Enterprise Desktop Administrator 7 certification path. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/gg236057(v=technet.10) |
What is Microsoft 70-685 Exam
Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.
For more information visit:
Microsoft 70-685 Exam Reference
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
What are the advantages of Windows 7 Enterprise Desktop Support Technician Exam
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Windows 7 Enterprise Desktop Support Technician.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- After completing the Windows 7 Enterprise Desktop Support Technician certification, Candidate becomes a solid, well-rounded Microsoft Certified Desktop Support Technician.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Microsoft Windows 7 Enterprise Desktop Support Technician certification, they can be guaranteed that a candidate has achieved a certain level of competence.
Microsoft 070-685 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Resolve Network Connectivity Issues | - Troubleshoot wireless networking issues - Troubleshoot TCP/IP connectivity - Resolve remote access and domain connectivity issues |
| Topic 2: Resolve Software Configuration Issues | - Resolve issues with Windows settings and features - Resolve issues with desktop applications - Resolve issues with Internet Explorer and networking applications |
| Topic 3: Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve application compatibility issues - Resolve hardware and device driver issues - Resolve operating system installation and upgrade issues |
| Topic 4: Support Mobile Users | - Resolve offline files and synchronization issues - Configure and troubleshoot mobile devices - Resolve remote connectivity issues |
| Topic 5: Resolve Operating System Issues | - Troubleshoot startup and boot issues - Troubleshoot performance issues - Troubleshoot system security and update issues |
| Topic 6: Resolve Security Issues | - Resolve authentication and access issues - Resolve malware and security configuration issues - Resolve user account and permissions issues |
By Maxine
