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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

In which two scenarios would you use multiple interfaces?

A. When multiple languages need to be supported
B. When you need multiple channels enabled such as email, chat,and web self-service
C. When your business operates in different lines of business
D. When your portal needs the support of different channels for login
E. When new business processes need to be supported other than the standard contact center

Question 2

A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A. Select the Reset Navigation Set to Profile Default option.
B. Check the agent profile for whether the appropriate navigation
C. Remove the existing navigation sets and reassign them.
D. Ask the agent to log in to the application again.

Question 3

What must you set to enable the email channel?

A. EGW_SECURE_UPDATE_ENABLED
B. EGW_AUTO_CONT_CREATE
C. EGW_UPDATE_BY_CREATE
D. EGW_ENABLED
E. EGW_SAVE_EMAIL_HEADERS

Question 4

A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A. Exit the administration interface without completing the normal logout process.
B. Log out of the interface and log in again.
C. View the add-in's log files and rectify the issue.
D. Use Safe mode when logging in to the application.

Question 5

Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A. Create a dashboard for the report.
B. Send a notification to the executive team that the report is available.
C. Upgrade the permissions for the report toinclude the executive team.
D. Set up staff accounts for the executive team.
E. Create a schedule record for the report.
F. Create andadd the distribution list to the schedule.

Solutions: