Pass exam with AP-226 Top Exam Collection for sure one-shot

The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to Salesforce.
A consultant has noticed that agents always open the contact record first when they are routed a new Email-to-Case before they do anything else What should the consultant set up to make this more efficient for agents?

• A. Edit the Navigation rules for the app that the agents use to set Case as a subtab of Contact
• B. Edit the Case page layout to embed the Contact Details component on the Case page Pop action
• C. Create an Omni-Channel flow that adds Contact as the focused record using the Configure Screen

Your scenario involves deploying a new outbound calling feature for targeted campaigns. Which cut-over requirement helps mitigate compliance risks?

• A. Implementing recording and call monitoring functionalities for compliance audits and quality control.
• B. Ensuring proper opt-in mechanisms and customer consent management for outbound calls.
• C. Verifying agent training on call scripts and adherence to regulatory requirements.
• D. All of the above, contributing to a compliant and responsible outbound calling operation.

The reason why the work that was already in the queue is not being pushed to agents is:
The "Apply to existing records in queue" option was not selected.
At Ursa Major Solar, customer service agents follow a case close process to ensure a summary is provided of the customer's question and the provided answer What should a consultant propose to improve this process so that these summaries make solving future customer cases more efficient?

• A. A Use Slack to allow agents to share best practices in responding to customer questions
• B. Use Quick Text to allow agents to create personal Quick Texts for answers they alternate
• C. Use Salesforce Knowledge to store questions and answers so agents can easily reproduce the same answer for similar questions

The best dashboard in Service Analytics for UC's service report
requirement is Sidebar-By Customer.
Universal Containers (UC) has a requirement to create a service report that contains 50 object references. Which steps should UC take to achieve this?

• A. Create a Visualforce service report Create objects and fields the Vict into the objects and fields in the report
• B. Create a custom report type Select four object relationships Select adal from extra objects
• C. Create 10 service reports Select the objects Combine the service reports

To streamline communication and clarify case conversation history for an insurance company handling a high volume of cases, I recommend a combined approach utilizing Case Comments and Case Hierarchy, with careful consideration of Chatter's limitations:
A project sponsor has stated that their primary goal is to reduce the cost per case in the contact center.
Which standard metric should a consultant focus on improving to reduce cost per case in the contact center?

• A. Average Handle Time
• B. Average Resolution Time
• C. Average Cases per Agent